Custom Order Status by W3 Privacy Policy

Custom Order Status by W3 "the App" provides a better system to manage Shopify order statuses "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

Store Account Email: The Account email of the store owner that Shopify provides. This may or may not be a personal email.
Store Orders: We store 60 days of your store's Order information. For a list of what this may include, click here.
- We store some of the Order in explicit data formats, and the entire order in a raw JSON format.
- Personal customer data we store in explicit formats: Email, Phone, First Name, and Last Name.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:
Communicate with you;
Optimize or improve the App; and
Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Mailgun (For sending Order Status emails). Click here for their privacy policy.
Amazon Web Services (As our data center for servers). Click here for their privacy policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by e-mail at support@w3trends.com.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

For purposes of maintaining an effective backup system, all data is stored in backup formats for 60 days from the date the backup was created.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@w3trends.com or by mail using the details provided below: